Not all items are held in stock. Some of our pieces are available for immediate delivery, while others are made exclusively to order based on your selected size, material, and finish. Our team will inform you about stock availability at the time of inquiry or purchase.

At Gusto, we offer a mix of ready-made and made-to-order items. Some products follow standard designs and are available in stock or on display in our showroom. Others are crafted exclusively upon request, allowing full customization in size, fabric, and finish.

Yes, most of our furniture pieces can be fully customized to suit your space and style. You can choose from a wide range of sizes, upholstery options, wood finishes, marbles, and metal details.

No, there is no minimum order value required. Whether you’re purchasing a single statement piece or furnishing an entire space, we’re happy to assist with the same attention to detail.

Yes, we accept Customer’s Own Material (COM) or Customer’s Own Leather (COL) upon request. Production begins only after materials are received, labeled, and approved by our technical team.

You can place an order through our official website, by visiting our retail showroom, or through one of our registered dealers.

If all selected materials are available, production typically takes 4 to 6 weeks. For fully customized or classic-style pieces, it may take up to 12 weeks. Our team will confirm the estimated timeline before finalizing the order.

Yes, we regularly supply furniture and interiors for commercial, hospitality, and residential projects internationally. Our team can support with design consultation, customization, and large-scale production.

Yes. We provide free delivery across the UAE. For international orders, our team can help coordinate with reliable shipping agents to deliver to your country.

Yes, delivery within the UAE is included. For international orders, shipping charges are calculated separately.

White glove delivery is our premium service that includes unpacking, placement, light assembly, and removal of packaging — all handled with care and professionalism.

We are working toward offering direct international shipping. Until then, we assist clients in finding reliable shipping agents and managing export logistics.

Shipping costs are provided after order confirmation, based on your destination, order volume, and preferred shipping method (air or sea freight).

Gusto is responsible until the items are handed over to the shipping agent or delivered to your home in the UAE. After that, responsibility shifts to the logistics provider.

Yes, you’re welcome to coordinate your own pickup or shipping. We’ll assist with proper handover and documentation from our warehouse.

We accept online payments via Stripe, bank transfers, and in-store credit, debit, or cash payments.

At this time, we do not offer installment plans. Full payment is required before delivery, and custom orders typically require a deposit at confirmation.

Yes. All online transactions are securely processed via Stripe, ensuring industry-leading encryption and privacy.

Custom orders cannot be changed or cancelled after 24 hours. For stock items, please contact us within 48 hours, and we’ll do our best to assist with any changes.

As most of our products are custom-made or limited edition, we do not accept returns or exchanges. For non-custom items, our team will review your case and aim to find a solution.

Yes, most of our products include a minimum 2-year warranty. Warranty terms are detailed on each product page or available upon request.

No. All prices are excluding VAT. VAT is calculated at checkout or included on the proforma invoice before payment.